Return & Refund Policy

Returns

Our return policy lasts 30 days. If you are not satisfied with your purchase within 30 days, we will offer a refund or exchange. To initiate a return or exchange, please email us at service@qlyiqc.shop with your order number and the action you wish to take. Our customer service team will get back to you as soon as possible.

Refunds

Once we receive and inspect your returned item, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, please note that it may take some time for your refund to be processed and for the funds to be reflected in your account, depending on your credit card company or payment method.

Exchanges

If you need to exchange an item, please email us at service@qlyiqc.shop with your order number and the item you wish to exchange. We will process your exchange request as soon as possible.

Shipping

To return your product, please mail it to:

Company name:Quanzhou Hengchang Department Store Co., Ltd.

Company Address:Shop N4\N7-18\P4-11, 2F, Minnan Tea City, Middle Section, Baozhou Road, Fengze District, Quanzhou City, Fujian Province

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item you received is defective or damaged, we will cover the return shipping costs.

Contact Us

If you have any questions about our return and refund policy, please contact us:

· Email: service@qlyiqc.shop

· Phone: 181-7894-2096

Our customer service team is here to assist you.